- Ticket is communicated to supporting team , from there the module lead will assigning the ticket to the concerned person.
- Tickets are communicated by using ticketing tool like help desk , remedy , lotus notes , websites ---- etc text Director.
- Tickets are resolved based on the priority.
High ----> Resolved in Hours ----> 2 to 3 Hours.
Medium ----> Resolved in Days ----> 1 to 2 working days,
Low -----> will not be having any time bound.
General Tickets :
1 . SID Missing Errors :
Cause : For any Char it master Data is missing .
Sol : Load the Master Data , then Reload transaction Data.
2. Invalid Data / Special Char :
Cause : By Default BW system Does't allow special chars.
Sol : Permit the special Chars , by using RSKC.
RSKC -----> RSALLOWDCHAR (TAble)
3. Data Source Inactive Errors :
Cause : After Transporting the Data Source it has to be replicated and activated , it activation is missing.
Sol : Replicate the DataSource and activate the data Source.
SE38 ----> RSDS ----> DATASOURCE_ACTIVATE_ALL -----> Execute.
4. DSO Activation Errors :
Cause : This error due to Bad Data.
Sol : Check the Data & Correct the Data in PSA. in source system.
5. DSO Request is Partially Activated :
Cause : While activating the data is DSO, if the job is Terminated.
Sol : Delete the partially activated request from RSODSACTREQ ---> execute
Remove the request from this table .
Then reload and reactivate.
6. DSO to InfoCube Data Load is Failed :
Cause : May be Due to wrong unit or currency referencing.
Sol : Remove the Failed Request , Check the unit and , Check the Data management status -----> If required Remove and reload.
7. RFC Errors :
Cause : If RFC fails.
Sol : Source system ----> RFC Connection ----> Right Click ----> Check.
(Ask the basis team to set the RFC Connection)
8. Oracle / SQL Data base Errors - Table Space Errors
Cause : In BW every object is allowed with same table space , it is exceeds the given space it comes.
Sol : Ask the basis to maintain table space.
9. Material conversation not found :
OMSL ----- To maintain material Input Length .
10 . Units : currency & fiscal Year variant Not Found :
Cause : While creating RFC it should be copied from ERP to Bw system , It is not done.
Sol : Replicate units / currency / Fiscal year variants.
RSA1 ----> Source system ----> R3 source system ----> RC ----> Transfer Global Settings ---> select flag "for all" & update tables ------> Execute.